At Fulora, we take pride in delivering fresh, hand-picked flowers straight from our farms to your doorstep. This policy explains how we manage deliveries for flower subscriptions and one-time orders placed through our website.

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1. Service Areas

We currently deliver within select areas of Pune and PCMC.

• To check availability, please enter your PIN code at checkout or contact our support team.

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2. Delivery Schedule

• Daily Subscription Orders: Delivered each morning as per your selected plan (e.g., Mon to Sat, Mon & Thu, Mon–Wed–Fri).

• Weekly Cut Flower Plans:

  • Weekly Home Bloom Plan: Delivered on Saturdays

  • Weekly Corporate Blooms Plan: Delivered on Mondays

• One-Time Orders: Delivered within 1–2 business days, depending on product availability and location.

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3. Delivery Hours

• 6:00 AM – 10:00 AM → Puja Flower Subscriptions

• 10:00 AM – 6:00 PM → Cut Flowers & Decor Orders

Note: Delivery times may vary during festivals, peak seasons, or due to local traffic conditions.

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4. Shipping Charges

• Subscriptions: Delivery charges are either included in the plan price or calculated based on location.

• One-Time Orders: Charges depend on distance and order volume and are shown at checkout.

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5. Same-Day Delivery

Same-day delivery is not available for subscriptions. For on demand pooja or cut flowers, please contact our team — we will make an attempt to do same day delivery if possible.

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6. Missed Deliveries

If the recipient is unavailable or access is denied at delivery time:

1. Our team will attempt to call you.

2. Delivery may be rescheduled once, subject to availability.

3. Refunds are not provided for failed deliveries due to incorrect addresses or unavailability.

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7. Delays & Exceptions

While we strive to deliver as promised, delays may occur due to:

• Weather conditions

• Heavy traffic

• Festivals or public holidays
  We will inform you promptly if delivery needs to be delayed or rescheduled.

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8. Damaged Products

• If flowers arrive damaged, please notify us within 2 hours of delivery.

• Eligible cases will receive either a free replacement or a refund.

• Proof of damage (photo/video) may be requested before approval.

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9. Packaging

We pack all flowers carefully to maintain freshness and protect them in transit. We use sustainable and minimal packaging wherever possible to reduce environmental impact.

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10. Order Tracking & Support

For any delivery-related queries or to check your order status:
📧 Email: flowers@fulora.store
📱 Phone/WhatsApp: +91 91754 43004